Investor in Customers is a leading customer experience consultancy that helps businesses to develop stronger relationships with their customers to ensure they stay longer, buy more and refer others. We do this through a combination of assessment and award. Shining a light on your organisation to identify your strengths, weaknesses and areas for improvement in respect of how well you perform in respect of customer experience and employee engagement. Recognising your achievements with an IIC Award to reassure existing customers, attract new ones and create a competitive advantage. Our in-depth assessments get to the heart of your business, measuring the strengths and weaknesses of how you treat your customers and identifying tangible, sustainable improvements you can implement. How do we do this? Corporate Awards are designed for larger, established businesses who want to set themselves apart from their competitors. After completing our rigorous 360-degree assessment we will accredit qualifying organisations with an IIC Award at Gold, Silver or Bronze level. Small Business Awards are tailored to the needs of firms with up to 20-employees. Once you complete a self-evaluation of the customer experience you provide, with supporting evidence, we will evaluate how well you do and how customer centric you appear, accrediting you with a verified award. Individual Awards are designed to create customer champions. A self-paced eLearning course which will drill down into the detail of delivering a remarkable customer experience. Giving you the skills you need to perform effectively and recognising your achievements with an IIC Ambassador accreditation which can be proudly advertised on your CV.